You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire 30 days from the day on which you acquired, or a third party other than the courier and indicated by you acquires, physical possession of the goods. During the holiday season, items shipped between November 7th and December 15th of this year (2019), may be returned until January 15th of the following year (2020) for a full refund, subject to our other return guidelines.
To exercise the right to cancel, you must inform us of your decision to cancel the contract using a formal letter sent either by post, fax or e-mail to:
Lilienthal Lifestyle GmbH, Ladestelle 10, Hinsbecker Löh 10, 45257, Essen, Germany.
You may use the attached cancellation form template, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your right to cancel before the cancellation period expires.
Effects of cancellation
If you cancel this contract, we will reimburse all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment you used for the initial transaction, unless otherwise agreed upon. In any event, you will not incur any additional fees as a result of such a reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us or Lilienthal Lifestyle GmbH, Ladestelle 10, Hinsbecker Löh 10, 45257, Essen, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14-days has expired. We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(If you want to cancel the contract, please fill out the form below and send it back to us)
Template: Cancellation Form
To Lilienthal Lifestyle GmbH, Ladestelle 10, Hinsbecker Löh 10, 45257, Essen, Germany, E-Mail: firstname.lastname@example.org:
I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
Ordered on [*] (*) /re-ceived on [*] (*)
Name of consumer(s
Address of consumer(s)
Signature of consumer(s)(applicable only if this contract is delivered by post)
[*] Delete as appropriate