Cancellation Policy

You have the right to cancel this contract within 30 days without giving any reason [Currently, an extended return policy is in effect until January 15, 2024].

The cancellation period will expire 30 days from the day on which you acquired, or a third party other than the courier and indicated by you acquires, physical possession of the goods. 

To exercise the right to cancel, you must inform us of your decision to cancel the contract using a formal letter sent either by post, fax or e-mail to:

Lilienthal Lifestyle GmbH, Boxhagener Straße 78, 10245 Berlin, Germany.
E-Mail: service@lilienthal.berlin

You may use the attached cancellation form template, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your right to cancel before the cancellation period expires.

Watches with an engraving are made individually and are therefore excluded from the right of withdrawal. The warranty claim remains of course nevertheless.

Effects of cancellation

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than 30 days from the day we received notice of your withdrawal from this contract. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us via our return portal. Please note the return fee of 4,50€ for returns. You will only be liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.

(If you want to cancel the contract, please fill out the form below and send it back to us)

Template: Cancellation Form

To Lilienthal Lifestyle GmbH, Boxhagener Straße 78, 10245 Berlin, Germany, service@lilienthal.berlin:

I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

                                                                                                                           

Ordered on [*] (*)                                            /re-ceived on [*] (*)                                            


Name of consumer(s                                                                                               

Address of consumer(s)                                                                                       

Signature of consumer(s)(applicable only if this contract is delivered by post)                                                            

Date
                                  

[*] Delete as appropriate