Return / Repair

How can I return an item?

We offer free, insured return in case a repair or replacement is needed or you have another warranty claim. The cancellation period is 30 days after receipt of the product.

Please also note that watches with a personal engraving are excluded from returns.

The return slip must be requested via email (service@lilienthal.berlin) and must include either the order, delivery, or invoice number. You will then receive an email containing a link to print out the return label. If you have not received a return label, please check your spam folder and make sure that the email address you have provided when placing your order is correct. Please also include a note indicating the order, delivery, or invoice number when returning your product. If you have not already notified us of the return in advance via email, please include the cancellation form within the return package. In the case of instant payment methods made via credit card, PayPal, instant transfer (Sofortüberweisung), or Giropay, the purchase amount for the returned item will be automatically reimbursed to the relevant payment account. In the case of pre-payment method, we will need your bank details in order to reimburse the amount directly to your account.

Ogden Fulfilment Limited
Bezos c/o
Waterfront Saltaire
Waterfront Building Two
BD17 7EZ West Yorkshire
Great Britain